Policy
Customer satisfaction is essential to the company’s long-term prosperity.
To maximise customer satisfaction BPC Electronics intends to fully meet our customers’ expectations by supplying product that is fully functional in its intended use, on time and at the agreed price.
- Clearly establishing customer requirements
- Involving personnel and suppliers at all levels in the planning and achievement of product quality and continual improvement
- Meeting the quality assurance system requirements of ISO 9001
- Monitoring customer reaction and revising the company’s provisions for the management of product quality accordingly
- Focusing on continuous improvement and quality targets with the aim of achieving zero defects through establishing, measuring, and reviewing business objectives, agreed within Annual Business Reviews, for effectiveness
This will be achieved by:
